Managed Services
Managed Services adalah sebuah layanan dari Rekha untuk para pelanggan yang baru ingin menggunakan atau memigrasikan layanan (services) yang akan atau sudah dipakai dalam operasional pekerjaannya. Pelanggan tidak perlu kesulitan dalam memanage layanan yang sudah dipakai, karena Rekha berkomitmen untuk memberikan solusi dan services terbaik untuk para pelanggan. Rekha juga akan memberikan rekomendasi serta preventive apabila ditemukan proses yang anomali. Seihingga pelanggan tetap dapat melaksanakan pekerjaannya tanpa perlu repot melakukan perbaikan dari layanan yang digunakan.
Layanan Managed Services
Berikut adalah layanan Managed Services yang kami provide untuk para pelanggan
Email Server​
- Manage mail server configuration
- Mail server performance tuning
- Mail server troubleshooting
- Add or delete user or group email
- Monitoring send receive email user
- Monitoring mail server performance (CPU, RAM, Disk, Network)
Email Filtering
- Manage Anti Spam & Anti Virus configuration for Mail Server
- Anti Spam & Anti Virus tools troubleshooting and log analysis
- Upgrade version Anti Spam & Anti Virus Mail Server
- Enterprise Incoming & Outgoing Filter Cloud by Rekha
Virtualization
- Provisioning VM and Operating System
- Upgrade hardware version of VM
- Upgrade vmware tools of VM
- Delete VM
- Patching & upgrade VM OS
- Free monitoring tools vRealize Operation Manager
- Document Change & Release Management
- Monitoring performance (CPU, RAM, DISK) and maintain systems
- Troubleshooting issue, onsite troubleshooting if outages (Jakarta only)
Database
- Manage database configuration
- Database performance tuning
- Database user management
- Monitoring database server performance
- Monitoring replication database
Web Services
- Manage web server configuration
- Web server performance tuning
- Manage DNS where the web server is managed
- Web server troubleshooting
- Monitoring web server performance (CPU, RAM, Disk, Network)
Load Balancer
- Manage LoadBalancer Configuration Server
- Loadbalancer Performance Tuning
- Loadbalancer Troubleshoot
- Monitoring Loadbalancer Performance (CPU, RAM, Disk, Network)
Firewall
- Manage firewall for secured access
- Firewall Issue Troubleshooting
- Report anomaly activity
Domain Name System
- Manage DNS Configuration Server
- CRUD DNS Zone for domain
- DNS Performance Tuning
- DNS Troubleshooting
- Monitoring DNS Performance (CPU, RAM, Disk, Network)
Active Directory
- Manage 1 root domain
- Create/delete user account
- Manage AD replication
- Reset password user account
- Troubleshoot access AD
- Create/delete server domain
File Sharing
- Manage file sharing configuration
- Add/delete user account
- Integrated with active directory
- Additional storage file sharing
- Troubleshooting file sharing
PT Rekha Karya Prima adalah Perusahaan di bidang IT (Information Technology) Consultant, Support & Service yang berdiri pada tahun 2019 oleh tim yang berpengalaman di bidangnya.
Contact
- Ruko Food City RKFC-005, Kelurahan Petir, Kecamatan Cipondoh, Tangerang – 15147
- 0851-5532-4400
- info@rekha.co.id
- www.rekha.co.id
Support
- Create a Ticket
- Knowledge Base